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Newsflash

  • See the Calendar tab above for information on the NW RUG meeting on 7/24/2007 at Amazon.com at 6PM
  • You will need to register on this RemedyUserGroups site to RVSP to this meeting.
 
  • The Northwest Remedy User Group has begun moving their site content to RemedyUserGroups.com.  Welcome to the community!
 
  • The San Diego RUG has also joined our growing community!  Welcome one and all!
 
  • MWRUG has come on board and will be using this site as their portal going forward!  Welcome to you all!
 
Remedy Integration PDF Print E-mail
Written by Ravi Sivaji   
Wednesday, 09 July 2008
  1. How do we login into remedy from an external web application and maintain the session that can be used for a given period of time?
  2. How do we create and update Contacts in Remedy from an external .Net web application?
  3. How do we create and update Tickets and messages in Remedy from an external .Net web application?
  4. How do we assign and transfer tickets between different Remedy users from an external .Net web application?
  5. Is it possible to pull out Ticket details and Contact details from Remedy using an external .Net web application for display?
 In general we need to know if there is a Remedy SDK or webservice that can be used by an external application to login into Remedy, maintain sessions, perform the operations above and pull out data for display. 
 
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