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Remedy Integration
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| (Wednesday, 09 July 2008) Written by Ravi Sivaji |
- How do we login into remedy from an external web application and maintain the session that can be used for a given period of time?
- How do we create and update Contacts in Remedy from an external .Net web application?
- How do we create and update Tickets and messages in Remedy from an external .Net web application?
- How do we assign and transfer tickets between different Remedy users from an external .Net web application?
- Is it possible to pull out Ticket details and Contact details from Remedy using an external .Net web application for display?
In general we need to know if there is a Remedy SDK or webservice that can be used by an external application to login into Remedy, maintain sessions, perform the operations above and pull out data for display. |
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