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Newsflash

  • See the Calendar tab above for information on the NW RUG meeting on 7/24/2007 at Amazon.com at 6PM
  • You will need to register on this RemedyUserGroups site to RVSP to this meeting.
 
  • The Northwest Remedy User Group has begun moving their site content to RemedyUserGroups.com.  Welcome to the community!
 
  • The San Diego RUG has also joined our growing community!  Welcome one and all!
 
  • MWRUG has come on board and will be using this site as their portal going forward!  Welcome to you all!
 
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Active Directory Integration
(Wednesday, 02 December 2009) Written by Catherine Connelly
Has anyone integrated Active Directory with Remedy to add, remove, and / or maintain User entries? What was your experience with this endeavor?  Caveats? Thank you, in advance. Remedy_Developer
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Job Opportunity - Remedy Administrator
(Monday, 30 November 2009) Written by Caitlin Slowinski
Job Opportunity in Reston, VA 6 month - permanent position Perm salary: 100k Remedy Administrator Description:   Must-haves Active DOD Secret Clearance is required. • 3+ years of Remedy Developer and Administrator experience • Strong knowledge of Remedy Forms, Active Links, Filters, Escalations, Menus, Guides, workflow, Reporting and other related components • Strong Knowledge of Remedy ARS, Incident Mgt, Problem Mgt, Knowledge Mgt, Change Mgt, and Service Request Mgt modules version 7.0. • Good knowledge of Microsoft technologies. • Ability to produce technical requirements based on user requirements and design documentation that describes system requirements, performance criteria, data flows, and end-user interfaces. • Good knowledge of Database structures and architecture (SQL Server). • Should be self-starter with excellent communication and team-oriented skills as well as strong analytical and problem solving skills. • Good verbal and written communication skills Day-to-Day • Work as a Remedy tool administrator and security specialist for Incident Management, Change Management, Asset management module and ITSM CMDB in Remedy AR System 7. • Provisioning of users and groups in various Remedy modules such as Incident Management, Problem Management, Change Management, Asset Management and custom home grown applications within Remedy AR System. • Working closely with users to identify their provisioning needs and direct them on how to submit correct tickets. • Working with the automation team to provide requirements for the automation solution for user provisioning. Anyone interested, email me your most updated resume and call me at the office. Email: CSlowinski@insightglobal.net Phone: 703-442-7717 Thanks! Caitlin
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Remedy Integration
(Wednesday, 09 July 2008) Written by Ravi Sivaji
How do we login into remedy from an external web application and maintain the session that can be used for a given period of time? How do we create and update Contacts in Remedy from an external .Net web application? How do we create and update Tickets and messages in Remedy from an external .Net web application? How do we assign and transfer tickets between different Remedy users from an external .Net web application? Is it possible to pull out Ticket details and Contact details from Remedy using an external .Net web application for display?   In general we need to know if there is a Remedy SDK or webservice that can be used by an external application to login into Remedy, maintain sessions, perform the operations above and pull out data for display.  
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Remedy Development for Honda
Finally, some back relief!
Things are starting to move!

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