Remedy User Groups - Re:Trigger workflow on new request

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TOPIC: Trigger workflow on new request

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#81

adg (User)

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Posts: 9

Trigger workflow on new request 8 Months, 2 Weeks ago	Karma: 0
If I push fields to a form and have it create a new request on nomatch that works for me. But then I want to trigger workflow because a new request was created but I don't see how to do that. I tried clicking submit and after submit thinking that the requested was being "submitted" but that didn't seem to work.

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Last Edit: 2008/03/19 12:47 By adg.

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#82

mreinfeldt (Admin)

Admin

Posts: 19

Re:Trigger workflow on new request 8 Months, 2 Weeks ago	Karma: 0
Not sure I understand your question... if you wish to have workflow fire on a record you are creating through a Push Field action, create filters linked to the target form that are triggered on 'Submit'. Not sure what else you need...? Matt

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Matt Reinfeldt

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#84

adg (User)

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Posts: 9

Re:Trigger workflow on new request 8 Months, 2 Weeks ago	Karma: 0
Thanks Matt, I really appreciate you willingness to help. I think this question reflects my basic misunderstanding of how Remedy works so please disregard.

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#87

mreinfeldt (Admin)

Admin

Posts: 19

Re:Trigger workflow on new request 8 Months, 2 Weeks ago	Karma: 0
No worries. I would take some time to read through the Concepts guide and the Workflow Guide. Those two will give you a good understanding of how to build things in Remedy. Good luck! Matt R.

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#90

adg (User)

Fresh Boarder

Posts: 9

Re:Trigger workflow on new request 8 Months, 1 Week ago	Karma: 0
Will do. I've been reading the docs but it takes a little time for me to get up to speed. I took the part 1 admin course and I'm working on getting the part 2 course as well. My boss agreed to pay for it. I'll get it eventually.