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Licenses problem (1 viewing) (1) Guest
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TOPIC: Licenses problem
#44
mauroms (User)
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Licenses problem 1 Year, 2 Months ago Karma: 0  
Hi everyone,

I have Remedy ARS 6.3 installed on Windows Server 2003 and I have Help Desk Fixed License. I am using the Demo user to update some records (Incident and problem). My problem rises when I try to update some record that the Demo user is not the owner. For instance, if i try to update one record that the Login*+ field is different from Demo I receive the following error message:

You must have a Help Desk Fixed License to modify case information. (ARERR 42090)

I don't understand because I have this kind of licenses. Does anyone have some idea why it is happen?

Cheers,
Mauro Monteiro
 
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#47
mreinfeldt (Admin)
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Re:Licenses problem 1 Year, 2 Months ago Karma: 0  
Is your server set up as Submitter Mode Locked or Changeable?

Matt
 
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Matt Reinfeldt
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#48
mauroms (User)
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Re:Licenses problem 1 Year, 2 Months ago Karma: 0  
Hi Matt,

First of all, thanks to reply my question. My server is setting up as Changeable mode. Do you think that this the problem?

Cheers,
Mauro Monteiro
 
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