Remedy User Groups - Re:Best Practices Help Desk: Parent Child Or Not?

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Re:Best Practices Help Desk: Parent Child Or Not? (1 viewing) (1) Guest

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TOPIC: Re:Best Practices Help Desk: Parent Child Or Not?

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ravis@talisma.com (User)

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Re:Best Practices Help Desk: Parent Child Or Not? 4 Months, 3 Weeks ago

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How do we login into remedy from an external web application and maintain the session that can be used for a given period of time?
How do we create and update Contacts in Remedy from an external .Net web application?
How do we create and update Tickets and messages in Remedy from an external .Net web application?
How do we assign and transfer tickets between different Remedy users from an external .Net web application?
Is it possible to pull out Ticket details and Contact details from Remedy using an external .Net web application for display?

In general we need to know if there is a Remedy SDK or webservice that can be used by an external application to login into Remedy, maintain sessions, perform the operations above and pull out data for display.

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