Skip to content
Site Tools
Narrow screen resolution Wide screen resolution Auto adjust screen size Increase font size Decrease font size Default font size default color blue color green color
Advertisement
You are here: Home arrow Forums

Newsflash

  • See the Calendar tab above for information on the NW RUG meeting on 7/24/2007 at Amazon.com at 6PM
  • You will need to register on this RemedyUserGroups site to RVSP to this meeting.
 
  • The Northwest Remedy User Group has begun moving their site content to RemedyUserGroups.com.  Welcome to the community!
 
  • The San Diego RUG has also joined our growing community!  Welcome one and all!
 
  • MWRUG has come on board and will be using this site as their portal going forward!  Welcome to you all!
 
Remedy User Groups
Welcome, Guest
Please Login or Register.    Lost Password?
Remedy User Groups General Tech Talk
Re:Hi All (1 viewing) (1) Guest
Go to bottom Post Reply Favoured: 0
TOPIC: Re:Hi All
#101
sanisetty (User)
Fresh Boarder
Posts: 5
graphgraph
User Offline Click here to see the profile of this user
Hi All 3 Months ago Karma: 0  
Hi All,

Am new to this group. I am interested to become a Remedy developer.

Currently I am working on Incident Management . I am handling the Service desk Duties
I want to learn more about the RemedyPlease can some one help me in this regard. Thanx in advance. Awaiting your replies at the earliest.
 
Report to moderator   Logged Logged  
  The administrator has disabled public write access.
#106
SteveScooter (User)
Fresh Boarder
Posts: 4
graphgraph
User Offline Click here to see the profile of this user
Re:Hi All 2 Months, 3 Weeks ago Karma: 0  
sanisetty...
what questions do you have that we can help you with?

steve
 
Report to moderator   Logged Logged  
  The administrator has disabled public write access.
#107
sanisetty (User)
Fresh Boarder
Posts: 5
graphgraph
User Offline Click here to see the profile of this user
Re:Hi All 2 Months, 2 Weeks ago Karma: 0  
Hi Steve,

What will be the main duties of the Remedy Developer. I want to Learn the Remedy form Basic Things form where i can get the information abt this.

Thax in Advance. Awaiting your replie.
 
Report to moderator   Logged Logged  
  The administrator has disabled public write access.
#108
SteveScooter (User)
Fresh Boarder
Posts: 4
graphgraph
User Offline Click here to see the profile of this user
Re:Hi All 2 Months, 2 Weeks ago Karma: 0  
I'm not sure I understand the question. Are you referring the the role of Remedy developer? Please clarify.

Thanks.
Steve.
 
Report to moderator   Logged Logged  
  The administrator has disabled public write access.
#110
sanisetty (User)
Fresh Boarder
Posts: 5
graphgraph
User Offline Click here to see the profile of this user
Re:Hi All 2 Months, 1 Week ago Karma: 0  
Yes i am refering the same.
 
Report to moderator   Logged Logged  
  The administrator has disabled public write access.
#121
sanisetty (User)
Fresh Boarder
Posts: 5
graphgraph
User Offline Click here to see the profile of this user
Re:Hi All 2 Weeks, 5 Days ago Karma: 0  
Hi Steve,

I am having some queries

1. What is the Roles and Responsibulities of the Remedy Administrator?
2. Differences between configration and Instatllation?
3. What is the necessary steps to be taken while installing and configaraton the Remedy in server?
(Can i get any documentation on this)
4. Differences in Remedy 7.1 and 7.0?
5. Why remedy admin will use Demo and Development? Uses and How it will work?
6. How macroes will be used in Remedy?
7. What is the main use of flashboards? How it will help in real time?

8. U has sent the configuration of the Remedy Server; I want know hw to configure the database in the remedy?
Eg: user creation, group creation, group members creation, company creation, sla creation, cti creation.
On this if I will get some material it will be help full.

9. In remedy in classification if I will select the tire1 tire 2 tire 3,after that if we same the remedy ticked automatically the ticket is assign to the concern group, hw to do it, where I need to configure like this?

10. How to configure the SLA?
11. For what purpose flash boards will be used & hw it will work?
12. Can I get any video tutorial on remedy?
13. What is crystal reports?
14. Hw to configure the notification mailing system in remedy? Where I can draft and send the mail?
Eg: I have logged the call in remedy, mail is reached the user stating with incident no. and when the same ticket is resolved again they will the resolution mail,

Please can some one help me in this regard. Thanx in advance. Awaiting your replies at the earliest.
 
Report to moderator   Logged Logged  
  The administrator has disabled public write access.
Go to top Post Reply
Powered by FireBoardget the latest posts directly to your desktop
 

Site Login

Who's Online

No Users Online

CB Gallery Module

rug pug


 

CB Workflows

You are not authorised to view this resource.
You need to login.