How Does Your Organization Rank on the Evolutionary Spectrum of Compliance Maturity
Steve Sparano

> Business Case for Change
> Maturity of Market for Compliance
> Elements of Compliance Solution
> BPM Platform Benefits
> Assessment of Process Automation / Next Steps 

How Remedy Applications are Built Using AR Features Part 1.

 Interesting presentation which discuss on how are the ITSM 7 applications developed based on AR System 7 features.

How Remedy Applications are Built Using AR Features Part 2.

How to Avoid an IAM Trainwreck
Craig Owen

How to Protect Denmark’s Crown Jewels
Niels O. R. Rasmussen
Søren Kokholm

› Answering The Four IAM Questions:
– Who are your users?
– Who has access to what?
– Who approved that access?
– How is that access being used?

IBM Accelerators for Remedy ITSM
Selma Turki

› Understand the IBM Accelerator for
Service and Asset Management solution

Impact of a CMDB Implementation in Support Of Help Desk and SLM
João Borges

- Edinfor–a LogicaCMG company
- Previous Situation
- Solution Tools Analysis
- BMC Remedy Help Desk and SLA Implementation
- Benefits and Improvements Obtained
- Future Plans

Implementing BMC Configuration Management in New York University’s Diverse Mac & PC Environment
Ben Maddox
Elizabeth Duke

› Our Context
  – NYU At-A-Glance
  – Managing Desktops: Pre-Configuration Management (CM)
› Steps Toward Configuration Management at NYU
  – Business Alignment
  – Goals and Objectives
  – Product Selection
› Implementation
  – Partnership and Planning
  – Service Parameters
  – Deployment
  – Managing Desktops: After CM
› Planning for the Future
  – Strategy
  – Reporting
  – BMC®Remedy®v7
  – Further Deployment
› Questions and Discussion

Improving Change Management with BMC Remedy Change Management v7.0
Mark Thompson

›Change Management Challenges
›BMC®CCM Overview
›Product Overview
  –BMC®Remedy®Change Management v7.0
›Demo
›Q&A 

Improving Incident Management with BMC Service Level Management v7.0
Vy Nong

› What’s New
  – Contracts –Agreements –Service Target
  – Request-Based features
     • Request-based filter processing
     • Re-Open of closed tickets
     • Reset goal
  – Templates
  – Contracts
  – Agreements
     • Create Agreements –show weighting
  – Compliance Calculations
     • Weighting affects Compliance calculations
› Integration with IM, CM and Asset
› Interactive Session –Ask questions any time !!

Introducing BMC CONTROL-M Business Process Integration Suite

› The Challenge
  – J2EE application servers and integration brokers
  – Scheduling WebSphere jobs
  – Interfacing with Microsoft .NET
  – Event-based scheduling
› Business Process Integration Suite
  – Architecture
  – Control Module
  – Interfaces
› Benefits
› Frequently Asked Questions

ITSM Managed Services
Dominic Anschutz

– Welcome and Introductions
– Managed Services
  • Is it new?
– Impetus Behind Managed Services
  • Customer requirements
  • What the analysts say
– What is ITSM Managed Services?
  • BSM acquisition alternatives
– ITSM Managed Services Benefits
  • Benefits to customers

ITSM V7 Overview
Carol Dirig

›Application Highlights and Timeline
›BMC®Atrium Configuration Management Database 2.0 Updates
›BMC IT Service Management 7.0 Application Updates
  –BMC®Remedy®Asset Management Application
  –BMC®Remedy®Service Desk (Formerly Help Desk)
  –BMC®Remedy®Knowledge Management (Formerly KMExperts)
  –BMC®Remedy®Change Management Application
  –BMC®Service Level Management (Formerly Service Level Agreements)
›A Note on Migration

_{Keys to Effective Service Level Management
Bob Balassi}

Learn the Inside Fast Track from BMC Support on Installation, Configuration & Using BMC Identity Management for .NET
Steve Anderson

› BMC Identity Management for .Net
  – Policy Manager
  – Configuration Manager
  – High Availability Log Collector
  – API’s
     •.Net
     •Java
› Enforcement Agent (EA)
  – Access control and Authorization
     • Support for non-Microsoft platforms
› Web Single Sign-On (SSO) Connectors
  – Support for third party applications