BMC Transaction Management
Delivering on the promise

–Landscape review
–Strategy

BMC Transaction Management Application Response Time Integrations

›Integration Opportunities in TM ART
›Current BMC Transaction Management Integrations
›BMC Performance Manager Native Integration Preview
›MAINVIEW Transaction Analyzer Mainframe Integration via BPM KM and Terminal Emulation

BMC Transaction Management End-User Response Time
Noam Birnbaum

›Define how business gets done

›Depend on increasingly complex technology for execution

›Are the primary connection between the user and IT

›Not working (or failing) lead to–Poor customer satisfaction–Lost revenue–Increased cost–Compliance problems 

BSM Transformation through CMDB Deployment - Streamlining the Integration of Change and Release
Management
Gordon Owens

› Brief Introduction
› Building Blocks for BSM Transformation -featuring Remedy Solutions
  – Change Management
  – Release Management
  – Using CMDB to Streamline Release and Change Management
› Case Example: Business to IT Service Alignment for a Leading Online Travel Company

Capacity Management and the CDB
Charlie Geisler

› Capacity Management Overview
› The CDB –What is it and how is it used
› The Performance Assurance CDB

Case Study –Texas Health BMC User Administration & Provisioning
Judy Albright

Change and Configuration Management in the Data Center
Kia Behnia

Change Management – A BMC Service Desk Express Implementation Case Study (formerly Magic Service Desk)
Patrick Espin

› Evolution of our process
› Goals and challenges faced
› Features of interest
› Client Side Business Rules (CSBR)
› Business Rules (BR)
› Report samples
› Questions

CMDB Best Practices Design and Implementation for BMC Service Desk Express
Ken Stainsby

Compliance-Friendly Change Management: Closing the Loop on your Change and Configuration Management
Bruce W. Campbell

› Identify the business challenges that drive the need for change and
configuration management (CCM)
› Examine the common “opened-looped” approach to CCM and the
inherent danger within
› Introduce and define the concept “closing the loop” on CCM
› Identify components of a closed loop CCM process
› Illustrate with use cases and summarize best practice value of
closed-loop CCM

^{Configuring BMC Configuration Management (Marimba) for a Service Provider Environment
Stan Zitello}

Connecting the (identity) dots with Central Identity Audit
Rami Elron

› Intro: regulatory compliance calls for augmented management of identities in businesses
› How can management of identities help address regulatory compliance
concerns?
› The identity conundrum: how well do current Identity Management and especially Identity Management audit solutions address those issues?
› Connecting the identity dots: providing a comprehensive view of the user’s access capabilities and system usage history using the Central IdentityManagement Audit approach
› The ingredients of a successful Central Identity Management Audit procedure