Barcode Scanning: the Missing Link in Effective CMDB Reconciliation with BMC Service Desk Express
Dick Stark

› Asset Management Overview
› MagicWand Demonstration
› Q&A

Best Practices for Creating a Service Model
Greg Wilson

Best Practices for Integrating Your Application to CMDB-based BMC Impact Manager Solutions
John Thornton and Gary Kincade

› Integration opportunities
› Types and methods of integrations
› Phased approach to a BSM Integration Solution
› Detailed view of the integration APIs
› Picking an interface
› Finding help

Best Practices for Managing the SAP Landscape With BMC Performance Manager
Marike Owen

› Managing the SAP Landscape
  – Management Priorities
  – mySAP ERP Application
  – SAP Business Warehouse (BW)
  – SAP Customer Relationship Management (CRM)
  – SAP Exchange Interface (XI)
  – SAP Enterprise Portal (EP) and SAP Web Application Server (WAS)
  – Best Practices for Responsibilities the SAP Basis and IT Operations Teams
› Complementing Solution Manager
› Roadmap for BMC Performance Manager for Business Applications 

Best Practices in Managing Virtual Environments with BMC Performance Solutions
Karen Hughes
Rich Fomin

› Best Practices in managing a Virtual environment with BMC Performance Manager
  – Background
  – BMC Virtualization Solutions
  – Managing VMware with BMC Performance Manager
  – Features
  – Looking Forward
› Best Practices in managing Virtual environments with BMC Performance Assurance for Virtual Servers
  – Unix & Windows Product Overview
  – Features
  – Physical to Virtual Server Consolidation Case Study
  – Managing the Virtual Environment with BMC Performance Assurance

_{Beyond Incident Management: Solving Real World Operational Problems using BMC Event Manager/BMC Service Impact Manager/ BMC Performance Manager}

› Six Key Steps to Accomplishing Service Level Management
› General Solution Deployment Approach
› Mapping the Process/Operational Plan to the Technology
› Ideal Technology Architecture
› Parallel Implementation: IT Service and Functional Domain
› Lessons Learned
› Q&A

Beyond Logging and Monitoring

New Techniques for Solving J2EE Application Problems in Production Environments

David Kadouch

›Application Problem Resolution (APR) Challenges
›Traditional tools and techniques
›AppSight APR System
›Combining Monitoring, Logging and APR
›Live demo of AppSight APR –4 scenarios
›Conclusions

Beyond the Help Desk - BMC®IT Systems Management Express Package Overview
Richard Pegden

› Session Outline
  – Introduction to BMC IT Systems Management Express (BMC ITSME) Package
  – Demonstration of BMC ITSME and Integration Engine
› What should you walk away with?
  – Knowledge of BMC ITSME
  – Understanding of how BMC ITSME can help your business
  – Understanding of Integration Engine capabilities
› What business problems does BMC ITSME solve?
  – Enhances security
  – Improves IT efficiency
  – Improves IT service provision

BMC Access Management - Protect Business Access
Alex Retter

BMC Analytics - BMC Dashboards Product Overview
Gagan Gupta
Rajeev Dadia

› IT departments are looking for more than what standard reportingprovides –ad hoc reporting and monitoring of business metrics. BMC is introducing two new products to meet these needs.
› BMC Analyticsenables ad hocreportingand provides a platform for easier report development. It uses BusinessObjects technology and provides pre-built analytics for cross-productsolutions.
› BMC®Dashboardsprovides instant health checks of IT to executives and managers across different operational areas. It offers pre-built dashboards for ITIL and BSM. 

BMC Change and Configuration Management Tech Talk
Darius Wallace and Pritpal Singh

› UserWorldChange and Configuration Management (CCM) Sessions
› Brief BMC®CCM Overview
› CCM Architecture
› Components/Features of BMC CCM Solution
› How Does It All Work?
› Documentation
› Q&A

BMC Configuration Management (Marimba) Best Practices and Troubleshooting
Andy Santosa

› CM Infrastructure
› CM Inventory
› CM Subscription
› CM Software Distribution (App. Packager and Content Replicator)
› CM Deployment Manager

BMC CONTROL-D/WebAccess Server Implementation at the Internal Revenue Service
Rick Palmer
John Dickenson

› Introduction
› What is a MEO?
› Project Base
› BMC CONTROL-D /WebAccess Server Configuration
› Administration
› Training
› Metrics for Validation
› Help in Getting There
› Open Discussion