“Who Moved My Server?” Regulating the Role of Users in Service Management
Maya Malevich

› The Role of Users in Service Management
› Current Product Integrations
› Future Directions

What’s new with BMC CONTROL-M v6.3

› General
  – New Icons, Colors and restructured Menus
  – Modeless Screens
  – Dock-able Windows
  – Security
› Desktop Specific
  – Login screen for an Online mode
  – Dynamic JEF
  – “One click”Job Load
  – Conditional Inheritance
  – Job Templates
  – New Calendar/Scheduling Table Manager
› EM GUI Specific
  – List View Display
  – Multiple jobs selection in Order/Force menu
› New Workload Distribution Reports

What is Service Request and How Do I Get IT?
Jay Moore

Using SLM 7.0 for IT Infrastructure Monitoring
Zachary Murray

› Introduction
› Infrastructure Monitoring
› SLM 7.0 Architecture
› Bringing it Together
› Integrating with Monitoring Tools
› Q & A 

User Administration & Provisioning at American Electric Power
Jim Newman

Upgrading BMC Remedy AR System and Applications in a Large Environment.

How to upgrade your BMC Remedy AR System server and applications in a large environment. A great work!

Understanding Full Text Search in BMC Remedy AR System v7.

A complete review of the new FTS indexing feature, architecture and capabilities available

with AR System 7.

Tuning BMC SQL-BackTrack for Best Performance - Advanced Tips and Techniques
Charles Priddy

Tools for Implementing and Optimizing a Virtualized Data Center
Bruce Talley
Sharron Sims

TM/ART –A User Experience
TM-104
Denise Teeter

›My profile
›Monitoring at Diebold
›TMART at Diebold
–Customer uses
–Components
–Value in ART vs. PETE (Patrol End to End)
›Pre-Recording Details
›User Experience live demo with ART
–Workbench
–ART Central
–ART KM
›Reporting the collected data from the synthetic transaction

Tips for Migrating from Legacy CONTROL-SA to BMC Identity Management Suite 5.X
Yitshak Merin

› Architecture overview
› The new BMC Identity Management Suite 5.5 from an existing BMC CONTROL-SA user perspective  - architecture evolution, not revolution
› User Administration Manager
  – Customizing the look and feel
  – Localizing messages and error codes
› Migrating ESS Administrators to UAM
› Migration of CONTROL-SA/Passport to BMC Password Manager
› ESS Database normalization -Gain more value from the repository 

The Service Mindset - IT Meets the Business Need
Mike Vogt

› IT as a Service Provider
› Role of the Service Manager
› The Scope of Service Level Management
› Availability Management
› BMC Technology Support of Service Level Management and Availability Management

The Process Behind PNC Bank’s Deployments - Tools, People, and Lessons
Theresa Smith